Quality Policy

Tucson Embedded Systems, Inc. (TES) is committed to providing its customers with quality products and services that continually meet requirements and exceed their expectations by continually improving the effectiveness of the Quality Management System (QMS).

Quality Management System

TES’s quality management system has been assessed and certified by National Quality Assurance, U.S.A., against the provisions of: ISO 9001: 2000 and AS9100 Revision B. NQA, USA, is an accredited organization under the Aerospace Registrar Management Program. Certification is applicable to: the design, development and implementation of hardware and software for embedded systems and network applications. In addition, TES is AS9006 compliant as well.

(ISO Registration Certificate Number: 11183)

The QMS is that part of the overall TES Management System which establishes, documents, implements, and maintains a QMS and continually improves its effectiveness in accordance with the requirements of ISO 9001:2000 and AS9100.  Both the effectiveness and the continued development of our QMS are ensured through internal audits and assessments, as well as through regular benchmarking.

Quality Manual

The purpose of our Quality Manual is to define the tasks required to perform the development, testing, and integration of the project as outlined in the Statement of Work (SOW) issued by customer. Our Quality Assurance (QA) Plan is established through a well-defined Quality Management System (QMS).  The QA Plan assures the quality of products and processes.  However, this does not substitute for the responsibilities of program management, engineering, or Configuration Management (CM) to provide quality services and end-item products.  All departments promote quality by actively supporting the activities and functions of the QA organization.

QA Department

TES staffs its own internal Quality Assurance (QA) department that ensures rigorous performance standards are maintained throughout the life-cycle of a project. The QA Manager is the focal point for quality assurance functions and tasks within the Quality Department.  The TES QA function is independent of the engineering team. The Quality Department implements the QMS to ensure that our products and services conform to the customer’s specified requirements.

The QA Manager is responsible for the following QA activities:

• Reviewing contract requirements for projects.
• Developing the project Quality Assurance Plan (QAP).
• Developing and maintaining hardware/software tools and procedures to support the development effort.
• Supporting internal and external audits.
• Performing subcontractor pre-qualification audits and follow-up activities associated with subcontract management.
• Performing evaluations and in-process audits of the project, and reporting their results and activities.
• Verifying correction of identified deficiencies and maintaining a record of each audit.

Problem Reporting and Corrective Action

Problem reports are a means to identify and record the resolution to design problems and process noncompliance with plans and standards. Deficiencies are reported when they are identified. Any process deficiency detected will be corrected immediately or the review will be rescheduled. The QA Manager may use several systems to request corrective action. The Change Request (CR) System is used to report a specific design problem.  Systemic problems involving noncompliance with site procedures are reported through the Corrective Action / Preventive Action (CAPA) System.